Privacy policy

Who we are

Texas Solutions LLC operates https://texassolutions.co and provides truck dispatch, web and app development, lead generation, advertising, AdSense revenue management, quality assurance testing and auto engine supply. Our office is at 401 W Kentucky Ave, Midland, TX 79701, USA. For any privacy question or request, contact info@texassolutions.co or call (838) 910-3147.

What we collect

Information you give us

• Contact details: name, email address, telephone number and company name.
• Enquiry content: what you type into a contact, estimate, application or enquiry form.
• Estimate inputs: the region, service, scope answers and timeline you select in the calculator.
• Booking details: your chosen slot, duration and time zone.
• Application details: role applied for, links you provide and anything in your message.

Information collected automatically

• Usage data: pages viewed, time on page, referring site and approximate location from your IP address.
• Device data: browser, operating system and screen size.
• Marketing attribution: UTM parameters and click identifiers present in the URL you arrived on.

Analytics cookies are not set until you accept them in the cookie banner. If you decline, only cookies strictly necessary for the site to function are used.

Information from clients we work for

Delivering our services can involve access to client systems containing personal data, for example a CRM during a lead generation engagement or an ad account during a campaign. In those cases we act as a processor on the client instruction, under a written agreement, and we do not use that data for our own purposes.

Why we use it, and our legal basis

• To respond to your enquiry. Necessary to take steps at your request before entering a contract.
• To deliver services you have bought. Performance of a contract.
• To send you the newsletter or a requested download. Your consent, withdrawable at any time.
• To improve the site and measure marketing. Our legitimate interests, and your consent where cookies are involved.
• To meet legal, tax and accounting obligations. Compliance with a legal obligation.
• To prevent fraud and abuse of our forms. Our legitimate interests in keeping the service secure.

Calls and text messages

Where a form asks for consent to be contacted by phone or text message, that consent is express written consent for the purposes of the US Telephone Consumer Protection Act. It is not a condition of purchase. You can withdraw it at any time by replying STOP to a message, telling us on a call, or emailing info@texassolutions.co. Message and data rates may apply. We keep a record of the consent, including when and where it was given.

Cookies and similar technologies

• Strictly necessary. Keep the site working, remember your cookie choice, and protect forms from abuse. These cannot be switched off.
• Analytics. Google Analytics 4 and Microsoft Clarity, used to understand which pages produce enquiries. Set only after you accept.
• Advertising. Google Ads and Meta Pixel, used to measure campaign performance. Set only after you accept.

You can change your choice at any time by clearing this site’s data in your browser, which makes the consent banner appear again.

Website chat assistant

The chat assistant on this site is an AI system, not a person. Before a chat starts we ask for your name and email (phone, company and website are optional) and your acknowledgement of this notice. We use them to answer your questions and to follow up on your enquiry.

• Your details and the full conversation are stored in our database and emailed to info@texassolutions.co so the team can follow up.
• Messages are sent to our AI provider, Google (Gemini API), to generate replies. Do not share passwords, payment details or other sensitive information in the chat.
• Marketing emails are sent only if you tick the separate, optional marketing box.
• Chat records are kept with other enquiries (see How long we keep it). To see or delete yours, email info@texassolutions.co with the lead ID shown in our reply.
• AI answers can be wrong. Prices it gives are our published rates or rough estimates; a final price is only confirmed in writing.

Who we share it with

We do not sell personal information. We share it only with:

• Service providers who process data on our behalf under contract: our CRM, email delivery provider, hosting and database providers, analytics providers, spam protection service and our AI provider for the chat assistant.
• Professional advisers such as accountants and lawyers, where necessary.
• Authorities, where we are legally required to do so.

A current list of subprocessors, including what each one does and where it stores data, is available on request from info@texassolutions.co.

International transfers

We operate from the United States, with a delivery team in Lahore, Pakistan. Personal data may therefore be transferred outside your country. Where data leaves the UK or EEA, transfers are made under Standard Contractual Clauses or the UK International Data Transfer Addendum, together with supplementary technical measures including encryption in transit and at rest.

How long we keep it

• Enquiries and estimates that do not become clients: 24 months, then deleted.
• Client records: the duration of the engagement plus 7 years, for tax and accounting.
• Newsletter subscribers: until you unsubscribe, then a suppression record only.
• Job applications: 6 months, unless you ask us to keep them longer.
• Website analytics: 14 months.

Your rights

If you are in the UK or the EEA

Under UK and EU GDPR you have the right to access your data, correct it, delete it, restrict or object to processing, receive it in a portable format, and withdraw consent at any time. You also have the right to complain to a supervisory authority, which in the UK is the Information Commissioner’s Office.

If you are in California

Under the CCPA as amended by the CPRA you have the right to know what personal information is collected and how it is used, to delete it, to correct it, to opt out of sale or sharing, to limit the use of sensitive personal information, and not to be discriminated against for exercising these rights. We do not sell personal information and do not share it for cross-context behavioural advertising outside the analytics and advertising cookies you consent to.

If you are in another US state

Residents of Virginia, Colorado, Connecticut, Utah, Texas and other states with comprehensive privacy laws have broadly equivalent rights of access, correction, deletion, portability and opt-out. We apply the same process to every request regardless of where you live.

How to exercise a right

Email info@texassolutions.co with the request. We will verify your identity, usually by confirming details you have already given us, and respond within 30 days, or 45 days for US state requests where the law allows. There is no charge unless a request is manifestly unfounded or excessive.

Security

We use HTTPS with HSTS across the site, encrypt lead data at rest, apply least-privilege role-based access to every system holding client data, review access quarterly and revoke it within one business day of someone leaving. Public forms carry rate limiting, server-side validation and a bot challenge. We have a written incident response process and will notify you and the relevant regulator where the law requires it.

Children

This site is for businesses. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us data, contact us and we will delete it.

Changes to this policy

We will update this page when our practices change and revise the date at the top. Material changes will be notified by email to anyone on our list.

Contact

Texas Solutions LLC, 401 W Kentucky Ave, Midland, TX 79701. info@texassolutions.co · (838) 910-3147